RE-ENGINEERING PROCESSES IN COMMERCIAL BANKS: THE AFRIBANK NIGERIA PLC’S EXPERIENCE

RE-ENGINEERING PROCESSES IN COMMERCIAL BANKS: THE AFRIBANK NIGERIA PLC’S EXPERIENCE

CHAPTERONE
INTRODUCTION 1.1
Preamble
The concept of Re-engineering was first popularised when “re-engineering the
corporation” was first published in 1993.
In the US in 1994, a lot of companies invested heavily on re-engineering as a
result of the revolution which took place. The term “re-engineering” has been heavily
over used, misused and simply.
Generally the most widely used definition of the concept of re-engineering was
given by Hammer and Stonton (1995) in their book “The Re-engineering Revolution” as
the fundamental rethinking and radical redesign of business processes to bring about
dramatic improvements in performance.
The most important key words in this definition are dramatic improvements,
radical, process and redesign.
Firstly, “dramatic” improvements in re-engineering does not mean making
marginal improvements to businesses. It is about making quantum leaps in
performance, achieving breakthroughs. Performance can be measured in various ways,
reduced costs, increased earnings, increased speed, greater accuracy depending upon
what is important to a particular business. The hallmark of re-engineering is always a
dramatic breakthrough in performance.
According to the former Managing Director of Wema Bank, Chief Samuel
Adegbite, “re-engineering is the fundamental re-thinking and radical redesign of
business processes to achieve dramatic improvements in critical contemporary measures
of performance such as cost, quality service and speed”…………….

TABLE OF CONTENT

Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi

CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10

CHAPTER TWO

LITERATURE REVIEW – – – – – – -11

CHAPTER THREE

Research methodology – – – – – – -39
Design of study – – – – – – – -40

CHAPTER FOUR

Presentation, analysis and interpretation of data – -48

CHAPTER FIVE

Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69

RE-ENGINEERING PROCESSES IN COMMERCIAL BANKS: THE AFRIBANK NIGERIA PLC’S EXPERIENCE