APPLYING TOTAL QUALITY MANAGEMENT TO EDUCATIONAL SUPERVISION AND INSTRUCTION: A Case Study of Zaria Education Zone, Ministry of Education, Kaduna State

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APPLYING TOTAL QUALITY MANAGEMENT TO EDUCATIONAL SUPERVISION AND INSTRUCTION: A Case Study of Zaria Education Zone, Ministry of Education, Kaduna State

ABSTRACT
The major deficiency in our nation’s school system is the poor implementation
of the curriculum. This has been manifesting in the poor performance of students in
public examinations which predispose them to indulge in examination malpractices.
There cannot be any stronger case for a more effective monitoring and supervision of
our school systems.
Total quality management is about improvement. It therefore has much to
offer schools in that it stresses a relentless hunt for ways to improve quality. It offers
an holistic approach which has the potential to enhance outcomes and reduce costs.
Disturbingly, a major finding of this study revealed the absence of TQM
program and TQM-related instructional attributes in schools.
The stakes involved in education are enormous, making it imperative for
educators to provide as good an education as possible. If public educational
administrators and teachers take to heart the essentials of the TQM philosophy and
apply them creatively to supervisions and teaching, they can not only positively
influence the outcomes of their students, but also their own.

TABLE OF CONTENT

Title page- – – – – – – – – i
Approval page – – – – – – – -ii
Dedication – – – – – – – – -iii
Acknowledgement – – – – – – – -iv
Abstract – – – – – – – – – -v
Table of content – – – – – – – -vi

CHAPTER ONE
INTRODUCTION – – – – – – – -1
1.0 Background of the study – – – – -1
1.1 Statement of the problem – – – – -5
1.2 Purpose of the study – – – – – -6
1.3 Significance of the study – – – – -8
1.4 Research questions – – – – – -9
1.5 Scope of the study – – – – – – -10

CHAPTER TWO

LITERATURE REVIEW – – – – – – -11

CHAPTER THREE

Research methodology – – – – – – -39
Design of study – – – – – – – -40

CHAPTER FOUR

Presentation, analysis and interpretation of data – -48

CHAPTER FIVE

Summary of findings – – – – – – -60
Conclusion – – – – – – – – -61
Recommendations – – – – – – – -62
Suggestions for further research – – – – -64
References – – – – – – – – -65
Appendix I – – – – — – – – -68
Questionnaire. – – – – – – – -69

APPLYING TOTAL QUALITY MANAGEMENT TO EDUCATIONAL SUPERVISION AND INSTRUCTION: A Case Study of Zaria Education Zone, Ministry of Education, Kaduna State

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