MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL PRODUCTIVITY OF INFORMATION AND COMMUNICATION TECHNOLOGY FIRMS

MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL PRODUCTIVITY OF INFORMATION AND COMMUNICATION TECHNOLOGY FIRMS

CHAPTER ONE

INTRODUCTION

• Background of the Study

Services represent substantial part of business output and investments. In providing these services, Management Information System (MIS) is employed to facilitate the services, which represents a substantial portion of corporate spending. The objective of such investments is to create business value. But in order for any investment to have a positive impact on business value, additional revenues need to be created or overall costs reduced. Thus, when evaluating investments in services that have potential contributions to the improvement of business performance, the interactions of costs among the various business processes and activities need to be considered (Roztocki and Weistroffer, 2008).

MANAGEMENT INFORMATION SYSTEM AND ORGANIZATIONAL PRODUCTIVITY OF INFORMATION AND COMMUNICATION TECHNOLOGY FIRMS