Effect Of Availability Of Ict Facilities In The Teaching Of Office Technology And Management Students

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The study was designed to find out the effect of availability of ICT facilities in the teaching of OTM students. The study adopted was descriptive survey. The findings of the study revealed that most of the ICT facilities are not available for effective performance of OTM secretarial job. Though the ICT lecturers possessed the competency but no adequate facilities to use for the practice. Recommendations of the facilities for effective enhancement were however made.











Title                                                                                                                            i

Approval                                                                                                                   ii

Certification                                                                                                             iii

Dedication                                                                                                                iv

Acknowledgement                                                                                                v

Abstract                                                                                                                    vi

Table of contents                                                                                                   vii


Background of the study                                                                                     1

Statement of the problem                                                                                               6

Purpose of the study                                                                                             7

Significance of the study                                                                                      7

Research questions                                                                                                8

Scope of the study                                                                                                 8

DefinitionofTerms                                                                                      9

CHAPTER TWO: Review of Relevant Literature                                                                

INTRODUCTION                                                                                                      10

Concept of Information and Communication Technology                         11

Benefit of Concept of Information and Communication

Technology                                                                                                              12

Who is a Secretary                                                                                                 14

Qualities of a Secretary                                                                                        15

Duties and Functions of a Secretary                                                                 17

Contribution of Modern of Office Equipment to the Job

Satisfaction                                                                                                              19

Problems Secretaries Encountered in the use of Modern

Office Equipments                                                                                                 22


Research Methodology                                                                                                 

Introduction                                                                                                            24

Research design                                                                                                      24

population of the study                                                                                        25

Sample and Sampling techniques                                                                      25

Instrument for Data Collection                                                                          25

Method of data Collection                                                                                   26

Method of Data Analysis                                                                                      26


Presentation and Analysis of data                                                                 

Introduction                                                                                                            27

Research question 1                                                                                              27

Research question 2                                                                                              31

Research question 3                                                                                              36

Research question 4                                                                                              37

Discussion of Result                                                                                               41


Summary, Findings, Conclusion and Recommendations

Summary of findings                                                                                             44

Conclusions                                                                                                  45

Recommendations                                                                                                             45

Suggestion for Further Study                                                                             46

Reference                                                                                                                 47

Appendix I                                                                                                                49

Appendix II                                                                                                               50




Information and communication technology has become the rare of the moment in global socio-economy affairs. It has become so important that every country, organization or institution  no matter how highly or lowly placed want to identify and embrace it. The world presently is knowledge- driven and information age has taken the center stage in virtually everything. Utilization of ICT facilities is therefore a sinquanor  for qualitative instructional service delivery in polytechnic.

Milken Exchange on Education Technology (2011), defines ICT as a computer based tools used by people to work with the information and communication processing needs of an organization. It encompasses the computer hardware and software, the network and several other devices (video, audio, photography, camera etc) that convert information (text), images, sound, motion and so on into common digital form. ICT has a wider spectrum of applications with numerous relevance to polytechnics teaching and learning activities. ICT utilization is the presentation and distribution of instructional content through web environment (e-teaching) or system offering an integrated range of tools (stand alone computer instruction, CD ROM amongst others) to support learning and communication. (Yusuf, 2005). Instructional service delivery has to do with teaching/learning activities that take place in the classrooms. Therefore, quality of instructional service delivery  entails the extent of effectiveness to which lecturers carry out their classroom teaching /learning process.

According to Okebukola (2006), quality is judgment which determine the extent of preparation and efficiency of teaching / learning  adequacy and accessibility of materials and facilities needed for effective teaching and learning, and how the teachers can cope with the challenges ahead of their job.  The principal contribution of a university to a society turns on the quality of knowledge it generates, and the impacts, the habit of critical thought and problem  solving it institutionalizes and inculcates in the graduates, and the value of openness  and democratic governance it promotes and demonstrates. The easiest way to ascertain this contributions is the caliber and commitment of students to continuous improvement in learning, research and community interactions, the range and quality of the curriculum and pedagogy, the quality and extent of educational facilities, commitment to evaluation and review of the activities to seek continuous improvement (Sawyer, 2004; Liston, 2011)

The utilization of ICT in instructional service delivery among the students in Nigerian institutions has been more of the departmental affairs, rather than institution and these department are in sciences, medical and computer science where the synergy between research and learning is strongest, and the essential infrastructure for course development and delivery were most accessible (Bassey, Alaueywu and Udida, 2009), even at that, what was obtainable was the lowest aspect of ICT such as print, audio/video tapes and digital radios (World bank 2002).

The awareness of ICT started gathering momentum in universities, AkwaIbom and Cross River State in 2004, when universities of Calabar entered into partnership with socket works to process students records in the aspect of registration and school charges.  Thereafter, other universities follow suit and since then, the evolution of ICT as grown in leaps and bounds. To encourage this development,, National universities Commission (NUC), the government agency responsible for registering  and regulating universities have prescribed personal computer ownership as follows: 1pc to 2 lecturers below the rank of lecturer 1, 1pc per lecturer / senior lecturer, and 1 note book per professor/reader (Okhiria 2007). This is yet to be implement in the universities under study.

In polytechnic in Nigeria, the availability and utilization of computers had added the training of office technology and management students emerged as the need of human competences and material resources especially the availability of ICT facilities such as word processor, internet facilities like satellite disc, modern, computer private scanning, photocopiers, over head projectors, storage drive like flash, CD, video/ DVD, television.

This will enable the educators to train in Msword, excel, webpage, desktop publishing and database management.  The availability and use requisite facilities are important for effective execution of any office task assigned and also for the survival of OTM programme. Invention of office equipment necessitate the growth in large enterprise and also a technological breakthrough.  The office therefore, receive much on sophisticated office equipment in order to cope with the ever increasing roles in the organization.  It seems however, that although the higher level of management might not make direct use of technology. The secretary, will. The future of office automatic for this job is providing the secretary with systems that meets the real need identified as being important, rather than the ones of typing and stenography that are though to be important.

As against the traditional office, the modern office has a lot of activities to perform with the aid of computer and other modern office gadgets.  These days uncountable organizations have installed these equipment secretaries are present to manipulate some of them in discharging their duties officially.

However,  modern office equipment which act as improvement tools in the secretary’s job, arose from the numerous mathematical calculations done in office, and the use of the equipment by the secretary can result to a greater output than that of a secretary using manual equipment. Today, progressive organization are steadily moving into the area of paperless office which is characterized by the use of computers and their networks especially  the internet. Therefore in modern office, emphasis is now being placed on skills for digital business transactions. This is because computer technology has brought about ways of conducting business  in the form of electronic commerce, electronic banking. Electronic mail among others as indicated above, this as significantly the role of the secretary particularly in fully automated office. Office Technology and Management students in most cases do not seem to depend any longer on the traditional methods of collecting, sorting, processing and dissemination of information rather the computer and other complementary gadget are now being used to perform these functional in essence, it is required that office workers particularly secretaries should be able to acquire, make use of and operate most modern information and communication equipment.


According to Adelahin (2009) Office Technology and Management came into being mostly as a result of the change in secretarial studies curriculum with  more emphasis on ICT and management courses in order to enrich the knowledge of the students  and equipment, then with the necessary skills needed in today’s office environment. It is however pertinent that some ND students could not perform or utilize those ICT facilities during industrial training. Could it be due to non availability or incompetency of the training or poor students attitudes to ICT learning. This constitute the purpose of the study.


The purpose of this study was designed to examine the level and effect of availability of ICT facilities among Office Technology and Management students. Specially the study:

  1. Determine the adequate and utilization of ICT facilities.
  2. Identify the level of ICT competence possessed by Office Technology and Management lecturers in Delta State Polytechnic, Ozoro.
  3. Determine Office Technology and Management students derive satisfaction in the level of ICT facilities.


          This research would serve  as an indicator to employers so as to know the type of modern office equipment needed by the secretary that will be best for maximum efficiency and productivity of secretarial work and the entire organization. It would also serve as a means of ease workload of secretaries in office and bring about job efficiency to secretaries.  Finally, business organization would appreciate the importance of computer in the advancement of secretarial practice and thus procure them.


This study was guided by the following research questions:

  1. Are the ICT facilities needed for training Office Technology and Management students available in Delta State Polytechnic, Ozoro.?
  2. How adequate are the ICT facilities?
  • To what extent are Office Technology and Management lecturers competent in the use of ICT facilities?
  1. Do office technology / secretaries derive satisfaction in the use of computer?


The study is limited to Delta State Polytechnic Ozoro.




Competences: Those practical skills needed to perform specific task in office. In this context, they refer to those practical skills which secretary supervisory personnel need in order to be able to perform specific task in the office.

Technology:         The method use to get job done which involves the use of complex electronic equipment in the work place.

Computer Technology:  The use of computer based technology in the storage processing, manipulation and retrieval of data in a modern day work environment.

Efficiency: The ability of people to do a work well and without waste of time or resources. Example, competent and efficient secretary.

Enhancement:  Oxford advance learners describe enhancement as the way to increase or to improve further quality, value or status of something.


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