Effect Of Conflict Management On Organization Effectiveness ( A Case Study Of Lagos State University, Ojo)

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Effect Of Conflict Management On Organization Effectiveness ( A Case Study Of Lagos State University, Ojo)


The purpose for carrying out this research is to find out the cause and effect of conflict on organizational effectiveness in Lagos State University, Ojo. This study will reveal that individual worker’s response to directive towards achievement of organizational goals is a complex factor.

Conflict management forms the bedrock for peaceful coexistence between employer and employees. The facts remain that conflict is inevitable in any organization. Therefore, the extent to which an organization is able to forge ahead in spite of this necessary unavoidable constraint will depend much on the style of human resources managers, on whose onus rests the arduous ask of conflict management. Lagos State University is not an exception in is regard since it has been established that prevention of crisis is better than managing and or resolving them.

The survey research redesigned was employed in this study and the questionnaire was the major research instrument used in this study. Various statistical tools were used in analyzing the collected data, such as, simple percentage analysis for data presentation and Chi-square for testing hypothesis.

Results of the statistical analysis provide solution to the research objectives, questions and the research hypothesis. Thus, conflict management has effect ‘:In organizational effectiveness in Lagos State University.



Title page i

Certification ii

Dedication iii

Acknowledgement iv

Abstract v

Table of contents vi



1.0 Background Of The Study

1.1 Historical Background of Lagos State University (LASU)

1.2 Statement of the Problem

1.3 Significance of the study

1.4 Purpose of the study

1.5 Search question

1.6 Research Hypothesis

1.7 Scope of the study

1.8 Limitation of the study

1.9 Definition of terms

1.10 Outline of the research study



Literature review

2.0 Introduction

2.1 Nature and meaning of conflict

2.2 Type of conflict

2.2.1 Vertical conflict

2.2.2 Horizontal conflict

2.2.3 Conflicts of interest

2.2.4 Conflict of right

2.3 Sources of industrial conflict

2.3.1 Intangible causes/ sources

2.3.2 Tangible cause/ sources

2.3.3 Internal cause / sources Shared resources Task interdependence

2.3,3,4 Perceptions and values Personal style and background

2.3.4 External causes / sources

2.3.4. Government Economic Policies Large scale mis management Political instability

2.4 Consequences or effects of conflict on organization

2.4.1 Functional consequences of conflict

2.4.2 Dysfunctional consequences of conflict

2.4.3 Characteristic of negative or potentially negative conflict Characteristics of positive or potentially positive conflict

2.5 Forms of industrial protest

2.5.1 Definition of strike

2.5.2 Types of strikes

2.5.3 Effects of strikes on organization

2.6 Conflict management and resolution

2.6.1 Conflicts management styles

2.7 Procedure for conflict settlement

2.71 Internal machinery of conflict settlement

2.7.2 External machinery of conflict settlement Mediation Conciliation Arbitration panel The industrial court




3.0 Introduction

3.1 Nature of research methods

3.2 Research design

3.3 Population, sample size and sample design

3.4 Research instruments design and collection of responses

3.5 Test of validity and reliability of research instrument

3.6 Methods of data presentation and analysis




4.0 Introduction

4.1 Presentation of data

4.2 Testing of hypothesis

4.3 Interpretation of the test



5.0 Introduction

5.1 Summary of Findings

5.2 Recommendation based on research findings

5.3 Conclusion

5.4 Suggestion for further reading





Conflict is an inevitable element of any labour – management relationship. In work situation people are bound to have different interests and aspirations which may tend to conflict with each other. Also in every organization where people to different background have to interact in the collective efforts towards achieving a common goal, conflict is bound to ensure. This is because in addition to the common workplace his own personal ambition which he earnestly desires to achieve alongside the organizational goal. This individual goal or interest may not necessarily be compatible with that of other members. Thus, there is clash of interest.

For example, management is often committed to pursuing a goal of profit maximization through rationalization of economic decision and other cost maximization policies. The workers, through their union want higher wages are lucrative welfare package which tend to result in higher costs of doing business to the management. Union wants effective participation in most factory shop decision even at tl1e expense of encroaching on areas that fall exclusively within the confinement of management prerogatives. Management cannot, but resist these unwholesome moves. In the process conflict will ensure, therefore, it is obvious that conflict is inherent in every organization irrespective of size, mission or age. To this end organization (be it private or public) are perceived to always assume that conflicts necessarily damage the relationship that exist within the work places. It is based on the fore goings that a research study on measurement of conflicts effectiveness and efficiency became a subject of interest.


The Lagos state university was established on April 22nd 1983 via the statute of 1983. with the major objective of being the apex of the educational system of the state, providing access to higher education for citizens, providing innovative educational programmes of high standard, conducting research and disseminating their findings,. It was also established to become intellectual pursuit and serves the factory of ideas by the then government a Alhaji Lateef Kayode Jakande.

The university took off in 1984 with 342 students, with three Faculties; Education, Law and Humanities, and Science. In 1989, it had 2,974 students, while the number increased in 1994 to 4,459 with 968 members staff made up of 300 76 administrative technical and 492 junior staff.. The population has grown to about 80,000 including Regular, Part-Time and Postgraduate students spread over eight (8) Faculties listed as follows; .

Faculty of Art
Faculty of Education
Faculty of Law
Faculty of Management Sciences
Faculty of Science
Faculty of Social Science
Faculty of Engineering
Faculty of Medical Sciences
In addition, there is a School of Postgraduate Studies.

The university was conceived as a non-residential university. It took over 139 hectares of hind which were previously the sites of Government College Ojo,

Methodist Boy’s High School (proposed) Ojo site, and BUILDSPEC, an Engineering company, head it’s moved on Monday 19th December, 1983 from the old Lagos State Government Secretariat, Ikeja. Extra 800 hectares of land were later added at Ojo. Currently, it operates as a multi-campus university. The existing campus at Epe for Engineering Faculty and with the Teaching Hospital and College of Medicine at Ikeja. The main campus and the administrative headquarters remain at Ojo.


It may seem that whenever two or more people are gathered, there will be conflict. The efficacies of organizational conflict are myriad. The problem of incessant industrial conflicts, disputes, strikes, lockouts, and boycotts have generated much concern not only among employers of labour but also employees themselves and other stakeholders-as well. The magnitude of the adverse effects can well be understood when one considers the huge looses in productivity, reduced profits, damages to organization’s assets. The negative impacts of such event is like “ill wind that how nobody good”. All parties are usually affected, employees in the areas of poor inter-personal relationship between them and the management, and among themselves, loss of pay, termination and dismissal form employment etc for the society potency for social disorder, instability, of jobs and mass unemployment, which could a:Tect the fulfillment of its obligation.

Given the reality as described above, it behooves but labour and management to seek ways of coping and minimizing undesirable tensions and conflicts, and its unpleasant consequences for this reason, it is pertinent to look into the various effects of industria1 conflict on the organizations, and approaches toward managing these problems positively, so that their favourable impact measurement could be felt on the effectiveness and efficiency of organizations.


The significance of this study can be viewed from two (2) major standpoints. Practical and Academic:

a. Practical Significance

This kind of study will assist In broadening the understanding of the followings;

To employees in general, it will further expose the relationship existing between conflicts management and organizational effectiveness which will be of interest to them, in their respective organization.
Specifically, to staffs of the organization under study, it will expose to a large extent the goings on in their establishment with regards to our relevant variables, and comparative analysis of their actions over some years accordingly.
To policy makers and management, it will present a scheme through its analysis that could assist them in enunciating policies that will assist educational institution / business establishments in not only to pursue their over riding objective of profit making but also to remain relevant in the business for which they were known, by performing such a function as good welfare pac1dige for workers, among others.
To economic watches and the interested public, it will provide some insight into the conflict management strategies and approaches of business organizations in Nigeria.
b. Academic Significance
In the academic arena, this study will prove to be significant.

It will help in contributing to the enrichment of the literature on conflict and conl1ict management.
It will throw more light on the relationship, (Causative and ordinary) between conflict and such other variable apart from organization’s performance as effectiveness and efficiently in Nigeria
It will suggest ways (of interest to academics) based on empirical evidence of enhancing the conflict management situation in Nigeria, bearing in mind that improvement in the level of conflict resolution of organization in a country, signifies that the country is partly developing or not.
The study will also serve as a body reserved knowledge to be referred to by other researcher who may want to pick and interest in their area of study.

The objectives of this research study are as follows;

To gain insight into the various causes of organizational conl1icts.
To assess the problem (if there is any) encountered by the organization in the process of managing conflicts.
To evaluate the factors that influence industrial conflicts’ in business organization
To generally offer useful suggestions to wards improving the management of industrial conflicts with within any business organization.
To establish that conflict can be so managed, to the extent that it Can also bring about organizational effectiveness and efficiently in the work place, particularly, with references to LASU.
To examine the impacts (be it positive or negative) of conflict on our selected organization. The positive impacts will be applauded. While the negative impacts condemned.
To make workable and meaningful recommendations on how organizations can improve on their conflicts prevention, and management to their benefits and effectiveness, and that of the Nigerian economy at large.

The research questions that will guide this study will include;

To what extent has effective conflicts management contributed to the realization of the goals, objective vision and existence of organizations’?
What are the factors responsible for industrial conflict in most business organizations?
Does any relationship exist between the rate of conflict In an
Organization and its image?

Of what importance is the role of conflicts to the success and performance of business organizations?
What could be the resultant effect of regular industrial C0I1flicts to the
What are the various approaches / methods available, for effective conflict management in your organizations?
What is the effect of organizational conflict on attitude behaviour and performance of employees?
Can conflicts be totally prevented or era9icated within the workplace

Two Hypotheses shall be formulated tested, and interpreted for the purposes of the research work. They are below stated;

Ho: There is no significant relationship between industrial conflicts -and organization’s effectiveness.

Hi: There is a significant relationship between industrial coni1icts and organization’s effectiveness.

Ho: There is no positive relationship between effective conflict management and approaches of conflict resolution adopted.

Hi: There is a positive relationship between effective conflict management and approaches of conflict resolution adopted.


This study, in every way, attempts to determine the impacts of conflicts management on the efficiency and effectiveness of business impacts ­measurements of the various strategic tools / method of cont1icts management opened to organization. The research will be conducted on the Lagos State University as our unit of analysis” in the Nigerian economy. Therefore, a survey of the officials of the functional areas of this establishment will comprise of our major source for comparative data and information.


No matter how much effort one may put into the study, some’ extraneous circumstances may create imperfections. The conduct of research in Nigeria and of course generally is imbued with a lot of problems.

However, in this particular research, the following problems are anticipated.

The inability to retrieve all the questionnaires to be distributed
Imperfection in sampling procedures and procedure for processing data.
Finance in this era of economic hardship, financial resource has become a problem for many people including this researcher, thereby
may affect the financial demand of the study


For the purpose of this study, certain words would be regularly used and are capable of assuming different times, meaning, and situation. Therefore, it’s imperative to clearly define or operationalize them, so as to facilitate a clearer understanding and perception of the subjects – matter as hey are used in this research work. They are as follows;

Conflict: A disagreement over issues of substance and / or emotional antagonism.
Management: The act or skill of dealing with a situation that needs to be controlled in some ways.
Industrial conflict: The inability of labour and management to reach agreement on any issue connected with the objective of employer-­employee interaction.
.Conflict resolution: The removal of the reason substantial and for emotional for a conflict.
Conflict management: The methods, approaches, art or style of handling conflicts usually be experts in industrial relations fields.
6.Industrial relations: The process of control over the employment relationship, the organization of work, and relations between employers and their employees.

Organization effectiveness: The continuous existence., or forgoing ahead of a company despite competition.
Effects: The Oxford Dictionary of Current English dcl1ncd “Effect as; the result or consequence of an action.

This chapter will consist of introductory section of the research study.


It will Endeavour to give theoretical framework by reviewing all relevant literatures on which this study is based


It will present the methodology of the research study and the principal means of collecting and analyzing data.


This will centre on the presentation, analysis of data and discussion of result based on the research questions and the test of hypotheses formulated.



This section will enable the researcher to draw out findings through the collected data that have been subject to in-depth analysis, recommendation based on research findings would be offered and also the concluding remark.

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