The Impact Of Communication In Organisational Efficiency(A Case Study Of Nepa Zonal Office Enugu)

Organisational Efficiency
Organisational Efficiency
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The research was carried out in Enugu and the purpose was to determine the impact of communication on organizational efficiency.  Oral interviews and questionnaire developed by the researcher were the instrument for data collection.

This study proved that the efficiency and effectiveness of an organization to co-ordinate its activity well depends on its level of communication network.

For the study to come to a reasonable point data collected from primary and secondary sources were analyzed using rank order score.

Three hundred and sixteen staff were selected as population sample from NEPA Enugu zonal office considering the above the limitations of the study were examined  conclusion and recommendation given based on the finding.




1.1              Background of the study

1.2              Statement of problem

1.3              Purpose of the study

1.4              Research question

1.5              Significance of the study


2.1              LITERATURE REVIEW

2.2              Types of communication and their uses

2.3              Computer

2.4              Satellite

2.5              Tax

2.6              Telephone

2.7              Switch board

2.8              Telex

2.9              Radio

2.10          Problem of effective communication

2.11          Types and channel of communication

2.12          Communication process

2.13          Importance of communication in an organization


3.1              Research design

3.2              Area of study

3.3              Population of the study

3.4              Sample and sampling procedure

3.5              Instrument for data collection

3.6               Validation of instrument

3.7              Method of data collection

3.8              Source of data

3.9              Method of data analysis


4.1              Presentation and analysis of data

4.2              Research question


5.0              Discussion of results

5.1       Discussion findings

5.2              Conclusion

5.3              Recommendation

5.4              Limitation of the study




1.1              BACKGROUND OF THE STUDY

What is today known as national electric power authority is a merger of the electricity cooperation of Nigeria (ECN) and Niger Dam authority (NDA) the former was created by the federal government responsible for major policies of mines and power.  It was empowered to generate transmitted distribute and sale electricity.  Consequently to take over all government downed undertaken throughout the country and to establish new ones if considered economically viable.Organisational Efficiency

The history of the present day NEPA would not be complete if the old police works department (PWD) of the government, which in 1896 installed the first 60kw generating set in Lagos is not mentioned.

In 1895 the preliminary investigation and planning were carried out by the public works department in Lagos at a cost of ₤ 3,206.00 The following year 1896 the their government of southern Nigeria allocated the sum of ₤1200.00 for the establishment of the first power station in Lagos which today is still the headquarter of NEPA in Lagos.  Mr. 1 Pooke was the first chief electrical engineer of the establishment known as the Lagos electric supply. The power station operated within the hours of 6.00pm to 11.00p, daily and  the maximum power demand continued to increase as a result of extension of supply to Iddo and Fbette  Metta area.  Further effort was made to increase the generating capacity of the power station.  By 1915 the total installed capacity has risen to 320kw and to 420kw in 1921.Organisational Efficiency

In 1924 the system introduced 2, and 3 phase 4 wire with 50 cycles and is still in use till date.  As the demand continued to increase following the understanding that the use of electricity was no longer the exclusive reserve of the rich but an essential factor in development it became.Organisational Efficiency

Town Year of commissioning Type of set Date of period of service
Port Harcourt 28th March 1928 475kw 1st Sept 1929
Kaduna December 1929 2x225kw June
1x100kw ,,
Enugu Railway operated 4x350kwdc Major consumers
a set for workshop 1X200kwdc Are the NRC and Colliery
Which govt. tool 1×200 kwdc Supplies was for
Over on 1/4/33 1x200kwdc
1×150 kw dc Few loan daily
Yola May 1933 1x75kw
Zaria Dec. 23rd 1938 2×240 kw
Warri April 1938 1x275kw

As public awareness grew over the use of electricity. The various native authorities became quite aware of the needs of their subjects and initiated expansion.  The much-needed capital was provided by them while the power station and distribution network were created and staffed by the government.  Engineer in- chief acted in an advisory capacity only to the native authority with the financial backing of the native administration such power stations like Kano (1930) Abeokute (1935) and Ibadan (1940) were commissioned in some other town some organizations owned power station e.g. the Nigeria electricity supply company (NESC) in Jos sold power to government organization in Jos Burkuru vom while the A.T and P Sapele supplied power to Sapde township.Organisational Efficiency

In 1946 the role of expansion of electricity in the country grew beyond the scope of public works department, which also caters for other numerous project in civil engineering.Organisational Efficiency

Consequently in 1949 a separate department was created to take over electricity section of PWD this department became known as the Nigeria government electricity under taking (NGEU).  This was a transition stage towards the formation of a cooperation to carry out electrical development on a commercial basis. A remarkable proof of this was indicated when in the 1946/43 fiscal years the sum of ₤ 32,468.00 was recorded as revenue.

The development stages in NEPA has been steady between the subordinates and superior but one wonders how it had impacted in the efficiency of the organization


  1. Lack of modern communication equipment had subsisted the efficiency of communication in NEPA Enugu
  2. Communication system in NEPA Enugu never gave subordinates the opportunity to communicates effectively with the.
  3. In NEPA Enugu information are sabotaged before getting to the audience
  4. The inefficiency of the public relation unit of NWPA Enugu makes communication with her audience ineffective

1.3             PURPOSE OF THE STUDY

  1. To identify the impact of communication on the staff of NEPA Enugu
  2. To identify the types of communication equipment in use at NEPA Enugu
  3. To identify the role of public relation unit of NEPA Enugu and how they had impacted on the efficiently on the organization.
  4. To identify the problems of communication on the organizational efficiency of NEPA Enugu.

1.4              RESEARCH QUESTION

  1. What are the impact of effective communication on NEPA Enugu
  2. What are the types of communication equipment in use are NEPA Enugu
  3. What are the problems of effective communication in NEPA Enugu
  4. Does the subordinate staff of NEPA Enugu had the opportunity to discuses with their superior when needed.


If this study is successfully completed the management of NEPA Enugu will be aware of the impact effective communication can have on her organizational efficiency.  NEPA Enugu will also known the problem of communication in her organization this study will help them formulate good policies that will improve the efficiency of her organization.  More so staffs of NEPA Enugu will know the type of communication available in their organization.Organisational Efficiency

Conclusively future researchers in related field will find this work valuable as a veritable source of reference.

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